Find gaps & contradictions¶
Adding links is only part of the value. Because Kenaptic understands your whole estate at once, it can spot two kinds of problem that are invisible to any single tool: missing content and conflicting content.
Content Gaps¶
A content gap is a question your audience clearly has, where your coverage is thin or missing. Kenaptic finds these by looking across your silos — for example, a topic your forum is full of questions about that your documentation barely touches.
On the Content Gaps page you can:
- See the gaps grouped by topic, so related opportunities sit together.
- Understand the evidence — why Kenaptic believes this is a gap.
- Act on it, not just log it. Kenaptic can help you start closing a gap rather than simply handing you a to-do list, and you can mark a gap as resolved once it's covered.
Gaps are a content strategy tool: they tell you what to write next, backed by what your audience is actually asking.
Contradictions¶
A contradiction is where two of your own pages say different things about the same subject. The classic case: your documentation still describes how something used to work, while a blog post already announced that it changed. Both pages are live, and a reader can easily land on the wrong one.
On the Contradictions page, Kenaptic:
- Shows you both pages side by side, with the conflicting claims highlighted.
- Gives a confidence indicator so you can prioritise the clearest conflicts first.
- Lets you fix it in place. You can edit either page to reconcile the two, and — for sources Kenaptic can write to — send that fix into the same review-and-publish flow as a cross-link. For a source Kenaptic only reads, it flags the conflict so you can resolve it at the source yourself.
- Lets you set a contradiction aside if it's expected or already being handled, with its own category so nothing is lost.
Contradictions are a trust tool: they catch the moments where your content undermines itself, so you can keep a single, consistent story across every silo.
Next, the heart of the workflow — turning proposals into published links: Review & publish links